This proposed policy must match the actual checkout, products, payment provider and consumer laws in the markets served. Publish the final version before accepting real payments.
The Operator must state here whether real payments are currently accepted. Demo or test-mode transactions are not real purchases and must never be represented as completed paid orders. Do not activate live payment credentials until this policy and checkout disclosures are finalized.
Before purchase, review the series, included tests, validity period, price, taxes and payment details. If an order is duplicated, unauthorized or charged but access is not provided, contact support promptly with the order reference. We will investigate and correct confirmed billing or access errors.
Because test-series access is digital, eligibility for cancellation or refund may depend on whether access has started, the nature of the issue and applicable consumer law. The final policy must specify any request window, exceptions, partial-refund rules and the method and timing of repayment. No term here removes a mandatory statutory cancellation, cooling-off or refund right.
Contact [INSERT MONITORED SUPPORT EMAIL] and include the account email, order ID, purchase date, series and a short description. Never send a password, one-time code, full card number or card security code. We may request reasonable evidence needed to verify the transaction.
The Operator should acknowledge requests, investigate payment-provider records, explain the decision and provide a route to escalate unresolved complaints. Publish the actual response target and refund-processing estimate here after confirming them with the payment provider and legal adviser.
This policy is subject to mandatory rights under applicable law. Legal operator: [INSERT REGISTERED LEGAL NAME]. Postal address and grievance contact: [INSERT REQUIRED DETAILS]. Keep a copy of the order confirmation and all support correspondence.